ServiceNow CSA考题-Servicenow系统管理员认证试题1

 

Question #1 A Service Catalog may include which of the following components?

• A. Order Guides, Exchange Rates, Calendars
• B. Order Guides, Catalog Items, and Interceptors
• C. Catalog Items, Asset Contracts, Task Surveys
• D. Record Producers, Order Guides, and Catalog Items

Question #2  Which one of the following statements applies to a set of fields when they are coalesced during an import?

• A. If a match is found using the coalesce fields, the existing record is updated with the information being imported
• B. If a match is not found using the coalesce fields, the system does not create a Transform Map
• C. If a match is found using the coalesce fields, the system creates a new record
• D. If a match is not found using the coalesce fields, the existing record is updated with the information being imported

Question #3  As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

• A. A metric is a report gauge used on homepages to display real-time data
• B. A metric is a time measurement used to report the effectiveness of workflows and SLAs
• C. A metric is used to measure and evaluate the effectiveness of IT service management processes
• D. A metric is a comparative measurement used to report the effectiveness of flows and SLAs.

Question #4  The display sequence is controlled in a Service Catalog Item using which of the following?

• A. The Default Value field in the Catalog Item form
• B. The Sequence field in the Catalog Item form
• C. The Order field in the Variable form
• D. The Choice field in the Variable form

Question #5 Which of these applications is available to all users?

• A. Change
• B. Incident
• C. Facilities
• D. Self-service

Question #6 Which module displays a list of tasks assigned to a user's group, but not yet assigned to an individual user?

• A. My Teams Work
• B. My Groups Work
• C. My Groups Tasks
• D. My Teams Tasks

Question #7 Multiple choice, single line text, and select box are what type of elements in ServiceNow?

• A. Order Guides
• B. Request Types
• C. Variable Types
• D. Related Lists

Question #8 What is the language used for scripting in ServiceNow?

• A. Java
• B. AngularJS
• C. Javascript
• D. Jelly

Question #9 Which of the following is a definition for transform maps in ServiceNow?

• A. A map that is used to share the history of the incident
• B. A map used to add data to encrypt fields
• C. A map used to trigger business rules before the data is queued in the outbound web service
• D. A map to determine relationships between fields displaying in an import set to fields in an existing table.

Question #10  Which of the following is the primary way to interact with the applications and data in a ServiceNow instance?

• A. Service Portal
• B. Workplace
• C. Now Platform UI
• D. Now Mobile

• 上篇文章：返回列表
• 下篇文章：Servicenow系统管理员认证试题2